At Sandstrom®, we are committed to protecting your privacy and providing a safe online experience. This Privacy Policy outlines how we handle your personal information when you visit our website or make a purchase from us.
What Information We Collect
We collect both personal and non-personal data from site visitors. Personal information refers to any information that can be used to identify you, such as your name, email address, and payment information. We only collect personal information when voluntarily provided to us, such as when creating an account or completing a purchase.
Non-personal information refers to data that cannot identify you. This includes information like your IP address, browser type, operating system, etc. This data helps us optimize site functionality and monitor site traffic.
Below are examples of information we may collect:
Account Registration
When you create an account on our website, we require personal information like your name, email address, and account password. This allows us to create and manage your account.
Purchases
To process transactions, we require personal information like your name, billing/shipping address, email address, and payment information. This allows us to fulfill and confirm your purchases.
Contact Forms
If you contact us via online forms, we collect information like your name, email address, and any comments you provide. We use this to respond directly to your inquiries.
Site Activity
We use common tracking tools like cookies to collect non-identifying information about site activity. This includes pages visited, type of browser, time spent on pages, etc.
How We Use Information
We use the information gathered for the following purposes:
- To create and manage user accounts
- To process orders and deliver purchases
- To respond to customer service inquiries
- To monitor and improve site functionality
- To personalize the shopping experience with more relevant content and recommendations
- To notify customers about product updates, special offers, and changes to our policies
Information is only processed for the purposes stated in this Privacy Policy. We will ask for consent before using data for any other purpose.
When We Disclose Information
We respect the privacy of all personal information. We will not disclose or share your personal information except in the following circumstances:
- Service providers: We partner with service providers to operate aspects of our business. These companies do not have rights to use your personal information beyond what is required for them to perform those services. All service providers are bound by strict confidentiality agreements.
- Business transfers: If we are involved in a reorganization, merger, acquisition, bankruptcy, or sale of some or all of our assets, we may need to transfer your information to new entity. You would be notified via email and/or notice on our site of any such transfer.
- Legal requirements: We may disclose information if required by subpoena, court order, or other legal process. We may also disclose information to report suspected illegal activity or enforce our Terms of Service.
How We Protect Information
Safeguarding your personal information is a top priority. We use physical, technical, and administrative safeguards to secure your data including:
- Encryption of sensitive customer data like financial information
- Restricting access to personal information only to authorized employees
- Performing regular vulnerability assessments and penetration testing
- Maintaining secure backups to prevent data loss
- Requiring all employees to complete privacy awareness training
While we strive to protect your personal information, no data security measures can guarantee 100% security. You play a role in protecting your information as well. We encourage account holders to use a strong, unique password and avoid sharing login credentials.
Your Data Rights and Choices
At Sandstrom®, we aim to be open and transparent regarding your rights over your personal data. You have the following rights:
- Access: You may request a copy of the personal data we have collected about you.
- Correction: If any of your personal data is inaccurate, you can ask us to correct or update it.
- Deletion: You may request we erase personal data we have collected from you.
- Restriction of Processing: You can ask us to restrict further processing of your personal data.
- Object to Processing: You have the right to object to our processing of your personal data.
- Data Portability: You may ask us to export the personal data you have provided to us for use elsewhere.
You also have choices regarding cookies and interest-based advertising. Please see our Cookie Policy for more information.
Retention of Information
We retain personal information as long as required to fulfill our stated business purposes, contractual obligations, and legal requirements. For example:
- Account information like your name, email, and password are retained as long as your account remains active.
- Purchase histories are retained for the timeframe required by tax and accounting regulations (typically 7 years).
- Marketing data like email opt-in preferences may be retained indefinitely or until you unsubscribe.
- Most other personal information is purged within 12 months of collection.
Non-personal information like site analytics is retained as long as provides value and does not conflict with privacy best practices.
Links to Other Sites
Our website contains links enabling you to visit other websites of interest. However, once you click on another site, you are no longer on our page. Please be aware we are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of each site you visit.
Use of Site by Minors
Our website is not targeted towards individuals under the age of 16. We do not intentionally collect personal data from children under 16 without parental consent. If you believe a child has provided us with personal data, please contact us to have this information removed.
Changes to This Privacy Policy
We may need to occasionally update this Privacy Policy as business practices or laws evolve. Any changes will take effect immediately upon updating the policy on our site. Significant changes may also be announced through email or site notices. We encourage you to review this policy whenever you access our site.
We are committed to addressing any privacy concerns or questions you may have. Thank you for choosing Sandstrom®.